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LIMITED SHEETS WARRANTY

Every customer receives a 1-year limited warranty on MPILI sheets purchased directly from mpili.com. If, within 1 year of purchase, your sheets develop a manufacturing defect covered by our warranty, we promise to replace the original product purchased with a product of the same size or to repair it, once. This includes all components of the product. No fees or deductibles will apply. Collection of the original product and delivery of the replacement product will be carried out by MPILI, at no cost to the customer.

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WHAT THIS WARRANTY COVERS

What is covered

  • Any physical defect in the product resulting in the foam cracking or splitting, despite normal use and proper handling.

What is not covered

  • A slight change in fabric color after prolonged exposure to light or long-term use.​
     

  • Comfort, height or aesthetic preferences.
     

  • Stains, burns, tears, cuts, or liquid or moisture damage resulting from customer use or its environment.
     

  • Normal wear and tear resulting from cleaning/washing and normal use.
     

  • Any problem if one or more modifications have been made to the product.
     

  • Transport damage after initial delivery.
     

  • A product sold by an unauthorized retailer or a product sold in any way as a "used" product or under any other similar wording indicating that the product is not "new".

YOUR RESPONSIBILITIES

The original purchaser of MPILI Sheets can claim this limited 2-year warranty, provided they reside in Canada or the contiguous United States. This warranty is non-transferable and applies only to the original purchaser, defined as the first buyer of the product from mpili.com or an authorized MPILI retailer.

To make a warranty claim, the purchaser must provide:

  1. Valid proof of purchase (including the date, place, and purchase price).

  2. Clear photos showing the defect or issue.

All claims must be submitted within 30 days of discovering the defect.

To file a claim, contact MPILI Inc. at support@mpili.com for further instructions or click the "File a Claim" button. MPILI reserves the right to send an expert to inspect the mattress on site.

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REPLACEMENT

If a covered defect occurs within the 2-year limited warranty period, MPILI will repair or replace the defective MPILI Sheets free of charge to the purchaser.

  • Replacement is limited to one product per claim.

  • No replacement fees will be charged, but the purchaser is responsible for any associated transportation costs.

  • Replacement products will not come with a new warranty.

Replacement products are shipped only to Canada and the contiguous United States. All claims and approval decisions are at the sole discretion of MPILI.

 

DISCLAIMER, LIMITATION OF LIABILITY

To the extent permitted by applicable law, MPILI Sheets are provided "as is." This Limited Warranty for MPILI Sheets and all implied warranties constitute your exclusive warranties and replace all other warranties or conditions, express or implied.

MPILI and its suppliers shall not be liable for:

  1. The purchase of replacement products not covered by this warranty.

  2. Any special, incidental, consequential, or indirect damages arising from the use of the sheets by you or a third party.

The total liability of MPILI is limited to the original purchase price of the MPILI Sheets.

 

APPLICABLE LAW

This Limited Mattress Warranty is governed by the laws of the Province of Quebec, Canada.
 

WARRANTOR

MPILI Inc.
support@mpili.com

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