top of page

Privacy Policy

This privacy policy is addressed to individuals who may have concerns about the use of their personal information online. In terms of information security and according to U.S. privacy legislation, personal information is any information that can be used, alone or combined with other information, to identify, contact, or locate a person, or to deduce their identity based on context. Please read our privacy policy carefully to understand how we collect, use, protect, and process your personal information.

​

What personal information do we collect when you visit our blog, website, or app?

When you place an order or register on our website, if applicable, you may be asked to provide the following information to enhance your experience: name, email address, mailing address, phone number, credit card details, or other relevant information.

​

When do we collect information?

We collect information from you when you register on our website, place an order, communicate with us, or enter information on our site (e.g., by subscribing to our marketing texts or emails or by filling out a form).

​

How do we use your information?

We may use the information we collect when you register on our website, make a purchase, subscribe to our newsletter, respond to a survey or marketing communication, browse our site, or use certain site features to:

  • Personalize your experience and deliver the type of content and products that most interest you;

  • Improve our website to better serve you;

  • Contact you when necessary, including responding to your customer service requests;

  • Validate, confirm, and deliver your order and track its progress (including managing returns, refunds, warranties, and exchanges, and maintaining your purchase history);

  • Verify your identity and prevent errors or fraud;

  • Process your transactions quickly;

  • Periodically send emails regarding your order or other products and services;

  • Maintain appropriate records for internal administrative purposes; use your data in a non-specific aggregated format for analytics and demographics;

  • Protect the security and integrity of our website and business, including protecting against fraud, unauthorized transactions, claims, and other liabilities, and managing risk exposure by identifying potential hackers and other unauthorized users;

  • With your consent, send marketing emails about targeted offers, new products, cart reminders, or updates based on your interests or online behavior and purchase history. You may opt-out of our marketing email list by following the instructions at the bottom of each marketing email or by sending a request to support@mpili.com. Please note that if you unsubscribe from our marketing emails, you may still receive operational or transactional messages, such as order and shipping confirmations;

  • Send relevant marketing communications, both digitally and physically, based on your interests, online behavior, and purchase history;

  • Comply with applicable legal, regulatory, and self-regulatory requirements.

​​

How long do we retain your personal information?

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes outlined in this privacy policy or for a longer period if required by applicable law.

​

Where is your personal information stored and processed?

Your personal information is stored and processed on secure servers, primarily provided by third-party partners such as WIX, Google, and other technology providers we use for our operations. These partners may include solutions for website management, cloud storage, payments, or accounting software. These services operate mainly in Canada, the United States, or other jurisdictions where they ensure secure data processing.

We strive to work with partners known for their compliance with applicable data protection laws, including the Quebec Private Sector Privacy Act. We rely on their privacy policies and terms of service, which ensure an adequate level of protection for your personal information.

By using our services, you consent to the transfer, processing, and storage of your personal information in these jurisdictions in accordance with our partners' commitments. This information is processed for activities necessary for our operations, such as:

  • Managing your customer account;

  • Handling orders, deliveries, returns, and warranties;

  • Administrative management, including invoicing via accounting software.

Regardless of where your information is processed, we take measures to protect your data in compliance with Quebec laws and this privacy policy.

​

How do we handle data deletion requests?

If you wish to request the deletion of your personal data, you can do so in writing via the email or mailing address provided in the "Contact Us" section below. We will do our best to respond promptly and delete your personal data that is not required for our business operations or legal obligations.

​

How do we protect your information?

Our website is scanned regularly for security vulnerabilities to ensure that your visit is as safe as possible.

We perform regular malware scans.

Your personal information is stored on secure networks and is accessible only by a limited number of individuals with special access rights to these systems, who are required to keep this information confidential. Furthermore, all sensitive/credit information you provide is encrypted using SSL technology.

We have implemented various security measures to protect your personal information when you enter, submit, or access your information or place an order.

All transactions are processed through a payment gateway and are not stored or processed on our servers.

​

Management of Confidentiality Incidents

We take the security of your personal information very seriously. In the event of a confidentiality incident involving your information, we are committed to taking immediate steps to mitigate any risks of harm, prevent similar incidents, and protect your data.

If the incident poses a serious risk of harm to you, we will notify the Quebec Commission for Access to Information (CAI) as soon as possible, in accordance with the Quebec Private Sector Privacy Act. Additionally, we will promptly inform you of the details of the incident, the measures taken to address it, and any actions recommended to protect your information.

We also maintain a record of confidentiality incidents, available upon request by the CAI, as required by law.

​

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your browser (if you allow it). They enable the site or service provider’s system to recognize your browser and capture and remember certain information. For example, cookies help us remember and process the items in your shopping cart. They also help us understand your preferences based on your current or past site activity, which allows us to improve our services. Cookies also enable us to compile aggregate data about site traffic and interactions to offer better site experiences and tools in the future.

 

We use cookies to:

  • Remember and process the items in your shopping cart;

  • Understand and save your preferences for future visits;

  • Track advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to disable all cookies. These settings can be adjusted in your browser settings (e.g., Internet Explorer). Since each browser is slightly different, refer to your browser’s help menu to learn how to modify your cookie preferences.

If you disable cookies, some features that enhance your site experience may not function properly, and some of our services may not work as intended.

However, you will still be able to place orders.

​

Disclosure to Third Parties

Unless otherwise stated and agreed upon in advance, your personal information will not be sold, traded, or transferred to third parties. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential. We may also disclose your information if we believe it is appropriate to comply with the law, enforce our site policies, protect our security or the security of others, or protect our rights, property, or the rights and property of others.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other purposes.

​

Links to Third-Party Websites

We do not include or offer third-party products or services on our website.

 

Google

Google's advertising policies are summarized on their Advertising Policies page. These policies are designed to provide a positive user experience.

We use Google AdSense on our website.

Google, as a third-party vendor, uses cookies to serve ads on our website. The use of the DART cookie enables Google to present ads to you based on your visits to our site and other websites. You can opt out of the use of the DART cookie by visiting the Google Ad and Content Network Privacy Policy.

​

We have implemented the following:

  • Remarketing with Google AdSense;

  • Reporting on impressions within the Google Display Network.

Along with third-party vendors, such as Google, we use first-party cookies (like Google Analytics cookies) and third-party cookies (like the DoubleClick cookie) or other third-party identifiers to compile data regarding user interactions with ad impressions and other ad service functions related to our website.

​

Opting Out:

You can set preferences for how Google advertises to you using the Google Ad Preferences page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on.

​

California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the United States to require commercial websites and online services to post a privacy policy. The law extends beyond California to require any person or company in the United States (and potentially worldwide) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on their website, stating exactly what information is being collected and with whom it is being shared, and to comply with this policy. For more information: California Online Privacy Protection Act (CalOPPA).

​

In accordance with CalOPPA, we agree to the following:

  • You can visit our site anonymously;

  • Once this privacy policy is created, we will add a link to it on our homepage or at least on the first significant page of our website;

  • The link to our privacy policy will include the word "privacy" and will be easily accessible on the page mentioned above;

  • Any changes to this privacy policy will be posted:

    • On our Privacy Policy page.

You can modify your personal information:

  • By contacting us via email;

  • By calling us;

  • By logging into your account.

​

How do we handle "Do Not Track" signals?

We honor "Do Not Track" signals. If the feature is enabled, you will not be tracked, and we will not use cookies or serve advertisements.

​

Does our site allow third-party behavioral tracking?

It is important to note that we do not allow third-party behavioral tracking.

 

COPPA (Children’s Online Privacy Protection Act)

Regarding the collection of personal information from children under the age of 13, COPPA places control in the hands of parents. The Federal Trade Commission (FTC), the United States consumer protection agency, enforces the COPPA rule, which outlines the requirements for operators of websites and online services to protect children's privacy and safety online.

We do not target marketing to children under the age of 13.

​

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy legislation in the United States. The concepts they encompass have played a significant role in the development of data protection laws worldwide. It is essential to understand these principles and how they should be implemented to comply with various privacy laws.

In accordance with these principles, we will take the following measures in the event of a data breach:

  • We will notify you via email

    • Within 7 business days

We also agree to the individual redress principle, which grants you legally enforceable rights against data collectors and processors who fail to comply with the law. Under this principle, you have not only enforceable rights against data users but also access to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

​

Canada’s Anti-Spam Legislation (CASL)

CASL sets the rules for commercial emails, establishes requirements for commercial messages, gives recipients the right to stop receiving emails, and imposes severe penalties for violations.

We collect your email address to:

  • Send information or respond to your inquiries and questions;

  • Process your orders and send updates about them;

  • Market to our mailing list or send emails following a transaction.

To comply with CASL, we agree to:

  • NOT use false or misleading email addresses or subject lines;

  • Clearly identify our messages as advertisements where applicable;

  • Include the physical address of our business or headquarters;

  • Monitor third-party email marketing services for compliance, if applicable;

  • Promptly honor opt-out/unsubscribe requests;

  • Allow recipients to unsubscribe using the link provided at the bottom of each marketing email.

At any time, if you wish to unsubscribe from receiving our emails, follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.

​

Contact Information

If you have any questions or comments about these Terms of Use, you can reach us at:

Website: www.mpili.com
Email: support@mpili.com

Or by mail at:
105 rue du Chanvre, St-Augustin-de-Desmaures, QC, G3A2T4

bottom of page