MPROTECT MATTRESS PAD LIMITED WARRANTY
Every customer receives a 2-year limited warranty on the MProtect Mattress Protector purchased directly from mpili.com. If, within 2 years of purchase, your MProtect product has a manufacturing defect covered by our warranty, we promise to replace the original product purchased with a product of the same size or to repair it, once. This includes all product features. No fees or deductibles will apply. Collection of the original product and delivery of the replacement product will be carried out by MPILI, at no cost to the customer.
WHAT THIS WARRANTY COVERS
What is covered
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Any physical defect in the product resulting in the foam cracking or splitting, despite normal use and proper handling.
What is not covered
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A slight change in fabric color after prolonged exposure to light or long-term use.
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Comfort, height or aesthetic preferences.
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Shipping damage after initial delivery.
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Stains, burns, tears, cuts, or liquid or moisture damage resulting from customer use or its environment.
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Normal wear and tear resulting from cleaning/washing and normal use.
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Any problem if one or more modifications have been made to the product.
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A product sold by an unauthorized retailer or a product sold in any way as a "used" product or under any other similar wording indicating that the product is not "new".
YOUR RESPONSIBILITIES
The original purchaser of a MProtect mattress protector is entitled to this 2-year limited warranty, as long as they reside in Canada or the contiguous United States. This warranty is non-transferable and applies only to the original purchaser, defined as the first purchaser of the product on mpili.com or from an authorized MPILI retailer.
For any warranty claim, the purchaser must provide:
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A valid proof of purchase (including date, place and purchase price).
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Clear photos showing the defect or problem.
All claims must be filed within 30 days of discovery of the defect.
To file a claim, contact MPILI Inc. at support@mpili.com for further instructions or click the "File a Claim" button. MPILI reserves the right to send an expert to inspect the mattress on site.
REPLACEMENT
If a covered defect occurs during the term of this 2-year limited warranty, MPILI will repair or replace the MProtect Mattress Protector at no cost to the purchaser.
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Replacement is limited to one product per claim.
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No replacement fee will be charged, but the purchaser is responsible for associated shipping costs.
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No replacement product will be re-warranted.
Replacement products are shipped only within Canada and the contiguous United States. All claims and approval decisions are at the sole discretion of MPILI.
DISCLAIMER, LIMITATION OF LIABILITY
To the extent permitted by applicable law, the MProtect Mattress Protector is provided "as is." This MProtect Mattress Protector Limited Warranty and any implied warranties are your exclusive warranties and are in lieu of all other warranties or conditions, expressed or implied.
MPILI and its suppliers are not responsible for:
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The purchase of replacement products not covered by this warranty.
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Any special, incidental, consequential or indirect damages arising out of the use of the mattress protector by you or any third party.
MPILI’s total liability is limited to the original purchase price of the MProtect mattress protector.
APPLICABLE LAW
This Limited Mattress Warranty is governed by the laws of the Province of Quebec, Canada.
WARRANTOR
MPILI Inc.
support@mpili.com